The future of healthcare works at OpenLoop.

OpenLoop is currently seeking a Accountant (Payroll) to join our team at our HQ in Des Moines, IA. The individual would primarily focus on managing the 1099 payroll responsibilities for the clinical side of the business, while also supporting other accounting functions as required. This role will be an integral part of the Accounting Team, working closely with the Assistant Controller. Responsibilities include, but are not limited to: * Calculate contractor payroll and process for payment * Provide payroll reports to the finance team and other stakeholders as needed * Verifying timekeeping records and ensuring accuracy of hours worked. * Ensuring compliance with federal, state, and local payroll tax regulations. * Collaborating with HR to ensure accurate employee data and resolving any discrepancies. * Responding to employee inquiries regarding payroll matters. * Reconciling payroll transactions and resolving any discrepancies. * Staying informed about changes in payroll regulations and best practices. * Prepare Journal Entries as needed. * Assist in Month-End Close processes. * Respond to cash receipt and payment inquiries. * Create monthly account balance reconciliations. * Assist in preparing monthly bills for clients. * Perform other duties as needed.

OpenLoop is looking for a head of Accounting to join our team remotely or at our HQ in Des Moines, IA. This role reports to OpenLoop's CFO. Job Summary The Director, Accounting & Financial Operations is a key leadership role responsible for overseeing all accounting and financial operations of the company. This position will play a critical role in ensuring accurate and timely financial reporting, maintaining robust internal controls, and providing strategic financial guidance to support the company's growth objectives. Key Responsibilities Financial Reporting and Compliance * Oversee the preparation of accurate and timely financial statements, including income statements, balance sheets, and cash flow statements, in accordance with Generally Accepted Accounting Principles (GAAP) and relevant regulatory requirements * Ensure compliance with all applicable accounting standards, tax laws, and financial regulations. Manage the annual audit process and coordinate with external auditors to ensure a smooth and efficient audit * Develop and implement robust internal controls and procedures to safeguard the company's assets and ensure the integrity of financial data Accounting Operations * Manage day-to-day accounting operations, including accounts payable, accounts receivable, payroll, and general ledger * Oversee the month-end and year-end closing processes, ensuring accurate and timely reconciliations and reporting * Develop and implement accounting policies, procedures, internal controls * Identify and implement process improvements and automation opportunities to enhance operational efficiency and scalability * Oversee treasury operations, including cash management, liquidity forecasting, investment and debt management, banking relationships, and risk mitigation strategies to ensure optimal utilization of company funds and financial resources * Manage the accounting team, providing guidance, training, and mentorship to ensure high-quality work and professional development * Serve as primary point of contact for external auditors and tax authorities OpenLoop was founded in 2020 with the vision to bring healing anywhere. OpenLoop accelerates patient care delivery by connecting its community of certified clinicians and insurance partners with innovative healthcare companies scaling in digital health. Through its unique mix of SaaS, technology, and medical services, OpenLoop empowers healthcare companies to expand rapidly and operate efficiently across all 50 states.  The company is backed by leading venture capital firms and strategic investors and is growing rapidly, on pace for >$100 million in revenue for 2024. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence, and Belonging, as we want everyone to feel empowered and supported to do their best work. Sound like a good fit? We’d love to meet you.

OpenLoop is looking for an HR Assistant to join our hybrid team in Des Moines, IA. This role will be a member of the Human Resources Team, collaborating closely with the HR Manager. Responsibilities include, but are not limited to: * Updating and maintaining employee records and working closely with the HR Manager to ensure accuracy and compliance with relevant regulations. * Assisting with audits. * Assisting with the onboarding and off boarding processes. * Assisting with employee engagement initiatives, such as organizing team-building activities, employee recognition programs, and wellness initiatives. * Supporting data entry and reporting tasks within the HRIS (Paylocity). * Supporting the implementation and enforcement of company policies, procedures, and compliance requirements. * Assisting with the recruitment process by posting job openings, reviewing resumes, and scheduling interviews. * Assisting with HR inquiries and management of HR contact systems. * Assisting with special HR projects as needed. * Other duties as assigned.

OpenLoop is looking for a Director of Customer Success to join our team remotely or at our HQ in Des Moines, Iowa. This role will be a member of the Customer Success Team, collaborating closely with the Sr Director of Customer Solutions & Implementation. As the Director of Customer Success at OpenLoop, you will play a pivotal role in ensuring the success and satisfaction of our customers. You will lead a team dedicated to building strong relationships with our clients, understanding their needs, and delivering exceptional service to drive usage, retention, and growth. This role requires a strategic thinker with a deep understanding of telehealth, strong leadership skills, and a passion for delivering value to customers. Responsibilities include, but are not limited to: Strategic Leadership: * Develop and execute a customer success strategy aligned with the company's overall goals and objectives. * Establish key performance indicators (KPIs) and metrics to measure the success of the customer success team and drive continuous improvement. * Collaborate with cross-functional teams, including product development, sales, and marketing, to ensure alignment and a seamless customer experience. Team Management: * Build, lead, and mentor a high-performing customer success team. * Provide coaching, guidance, and professional development opportunities to team members to foster growth and retention. * Set clear goals and expectations for the team and hold them accountable for results. Customer Engagement and Retention: * Cultivate strong relationships with key customers, understanding their needs, challenges, and objectives. * Proactively identify opportunities to add value and drive customer satisfaction and loyalty. * Develop and implement retention strategies to minimize churn and maximize customer lifetime value. Customer Advocacy: * Serve as the voice of the customer within the organization, advocating for their needs and priorities. * Gather customer feedback and insights to inform product development, enhancements, and roadmap decisions. * Work closely with the product team to ensure that customer feedback is incorporated into product planning and development processes. Customer Onboarding and Training: * Oversee the customer onboarding process to ensure a smooth and successful transition for new customers. * Develop and deliver training programs and resources to help customers maximize the value of our telehealth platform. * Continuously evaluate and refine onboarding and training processes to improve effectiveness and efficiency. Technology & Systems: * Proficiency in CRM software (e.g., Zoho, Salesforce, HubSpot) for managing customer relationships and tracking interactions. * Familiarity with telehealth platforms and related technologies is a plus. * Strong analytical skills with the ability to gather and interpret data from various sources to drive decision-making. * Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical audiences. * Experience with project management tools (e.g., Asana, Trello) for coordinating customer success initiatives.

OpenLoop is looking for an experienced Technical Program Manager to join our team. This role will be a member of the Customer Success team and will be responsible for implementing and managing clients in an OpenLoop service line care vertical. The ideal candidate will have experience integrating technology and coordinating support resources for clients, products, or programs. Responsibilities include, but are not limited to: * Program Planning: Develop and define program scope, objectives, and success criteria. Create a detailed project plan outlining tasks, timelines, and resource requirements. * Team Leadership: Lead and motivate cross-functional teams to achieve project goals. Foster a collaborative and communicative team environment. * Stakeholder Management: Communicate program objectives, status, and outcomes to stakeholders. Manage relationships with internal and external stakeholders. * Risk Management: Identify potential risks and develop strategies for mitigation. Proactively address issues to minimize disruptions to project timelines. * Budget Oversight: Develop and manage program budgets, ensuring efficient resource allocation. Monitor and control project expenses to stay within budget constraints. * Quality Assurance: Establish and enforce project management methodologies and quality standards. Conduct regular reviews to ensure deliverables meet specified standards. * Reporting and Documentation: Prepare and present regular progress reports to senior management. Maintain comprehensive project documentation. * Change Management: Manage changes to project scope, schedule, and costs. Ensure that change requests are thoroughly evaluated and documented. * Continuous Improvement: Identify opportunities for process improvements and implement best practices. Conduct post-project evaluations to capture lessons learned. * Other duties as assigned.

OpenLoop is looking for a Certified or Registered Medical Assistant to join our team remotely as a contractor. Responsibilities include, but are not limited to: * Assist providers by acting as a liaison on behalf of the patient to schedule. * Provide patient with scheduling information to obtain specialty testing, and/or specialty provider consultation. * Confirm medication compliance with patients. * Document all patient calls in the EHR and help patients meet goals outlined in the provider's care plan. * Answers calls and route all incoming correspondence to appropriate staff. * Supports patients and team members with use of videoconference technology. * Manage patient registration and scheduling. * Other duties as assigned. Available shifts for this role are as follows (subject to change): * Weekend availability is required * Shift A 6:30am-3pm CST * Shift B 9am -5pm CST * Shift C 10:30 am-7pm CST * Shift D 12:30 pm-9pm CST * Shift E 3pm -11:30 CST OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

OpenLoop is looking for a Certified or Registered Medical Assistant to join our team remotely as a contractor. Responsibilities include, but are not limited to: * Assist providers by acting as a liaison on behalf of the patient to schedule. * Provide patient with scheduling information to obtain specialty testing, and/or specialty provider consultation. * Confirm medication compliance with patients. * Document all patient calls in the EHR and help patients meet goals outlined in the provider's care plan. * Answers calls and route all incoming correspondence to appropriate staff. * Supports patients and team members with use of videoconference technology. * Manage patient registration and scheduling. * Other duties as assigned. Available shifts for this role are as follows (subject to change): * Weekend availability is required between the hours of 6AM CT and 11:30PM CT. Shifts are a minimum of 4 hours.  OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

OpenLoop is looking for a Head of Marketing to join our team at our HQ in Des Moines, IA. You will be responsible for developing and executing comprehensive marketing strategies to enhance our brand presence, generate leads, and increase revenue. The ideal candidate will have a proven track record in both B2B and D2C marketing, demonstrating strategic thinking, creativity, and effective leadership skills. This role will be a member of the Marketing Team, collaborating directly with the CEO. Responsibilities include, but are not limited to: Develop and Execute Marketing Strategy: * Create and implement a cohesive marketing strategy aligned with the company's overall objectives. * Drive awareness, engagement, and customer acquisition in both B2B and D2C segments. Team Leadership: * Lead and mentor a talented marketing team, fostering a collaborative and innovative working environment. * Set clear goals while regularly evaluating performance and providing constructive feedback. Brand Management: * Oversee the development and maintenance of a strong brand identity in both B2B and D2C markets. * Ensure brand consistency across all channels and touch points. Market Research and Analysis: * Conduct market research to identify trends, opportunities, and competitor activities. * Analyze data to inform decision-making and continuously optimize marketing strategies. Content Strategy: * Develop compelling and targeted content for various audiences, including B2B clients and end consumers. * Utilize content marketing to position the company as a thought leader in the industry. Campaign Management: * Plan, execute, and measure multi-channel marketing campaigns to drive lead generation and sales. * Collaborate with sales teams to align marketing efforts with revenue goals. Digital Marketing: * Oversee digital marketing initiatives, including SEO, SEM, email marketing, and social media. * Stay abreast of digital marketing trends and implement innovative strategies. Budget Management: * Develop and manage the marketing budget, ensuring efficient allocation of resources for maximum impact. OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

OpenLoop is seeking a resourceful and self-motivated Senior Business Development Representative (SBDR) to join our HQ team in Des Moines, Iowa. The ideal candidate will be organized, eager and full of hustle with a passion for turning cold leads into new clients. This role will be supporting the sales organization from initial prospect outreach all the way to contract signing. This is a great opportunity for someone wanting to progress their career to gain valuable experience and mentorship across all stages of the sales lifecycle. As a young, rapidly scaling organization, there is ample room to move up within the team and drill deep into the sales areas you find passion in. The ideal candidate should have experience with: * Researching prospects to generate fresh lead lists * Pulling, scrubbing, and inputting contacts into CRM * Utilizing a blend of cold calling, cold emailing, and social selling * Vetting leads to set quality introductory meetings * Identifying business needs and potential solutions to address them * Assisting with closing new business deals * Nurturing and growing pipeline accounts * Own all CRM input & reporting for your accounts * Lead scoping calls (with oversight) * Create & send proposals (with oversight) * Lead follow-up calls (with oversight) * Learn and lead demos as needed * Other duties as assigned OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to competitive salaries and equity, this role includes: * Unlimited PTO * Medical, Dental and Vision * 401K program * Hybrid work environment * And the chance to change the future of medicine